Infini Community Frequently Asked Questions
Infini Card
What type of card is the Infini Card?
Currently, the cards launched by Infini are MasterCard/Visa debit cards issued in the United States. At present, they are virtual cards that can be added to payment tools such as PayPal. The Tech Card (Rabbit Card) can be used for subscriptions to AI tools with stricter card requirements
What are the fee rates for the Infini?
About Infini's fee rates, currently, when depositing stablecoins (USDT/USDC) into Infini, there is a 0 conversion fee to USD. When making card payments:
Commission Fee:
0.10% per transaction
Cross-border Fees (for non-USD payments, minimum $0.01):
Lite Card: 1-1.5%
Tech Card: 1% + $0.50 (for payments at non-USD/non-US merchants)
Global Card: 1% (for payments at non-USD/non-US merchants)
Apple Pay / Google Pay fee:
Global Card: 0.20% per transaction
When using the Infini card for payment, please avoid transactions that deplete your entire balance, as this may result in insufficient funds to cover the commission fee and any potential currency exchange fees, leading to transaction failures due to insufficient balance.
When depositing and withdrawing, users need to pay the corresponding network fees (Gas fees) based on the network they choose. Besides that, Infini does not charge any fees for deposits or withdrawals.
What is the exchange rate for the Infini Card?
Infini Card's exchange rate is based on real-time international bank exchange rates, which are quite close to the rates found on Google. If the amount you are paying is very small (under $0.5), it may trigger the minimum foreign exchange fee, so please try to avoid making very small transactions. Additionally, if you are using the Rabbit Card, there will be an extra $0.50 currency conversion fee when paying non-U.S. merchants. We recommend using the Global Card for daily expenses and the Rabbit Card for payments to services like X or ChatGPT.
Is KYC required for the Infini Card?
When applying for an Infini Card, users must first complete KYC verification before proceeding with the application.
Important Tips
The Infini Card does not have an overdraft feature. Please ensure that you have sufficient balance in your Infini account before making a purchase.
Please avoid frequent operations such as refunds, failed transactions, and payment cancellations.
If the refund and failed transaction rate exceeds 20%, your card may freeze and be deleted. To prevent malicious refund activities, a 2% fee will be charged proactive refund requests. Please avoid frequent refund operations.
If your card is frozen or deleted, please contact Infini customer service to reset the card status in your account and you will need to reapply for a new card.
The Infini Card cannot directly transfer fiat currency to bank accounts or social media accounts, nor can it be used to deposit fiat currency.
When using the Infini Card for purchases, please ensure that your Infini account balance is more than 3% greater than the amount you need to pay. The total amount required for each payment is: Total Amount = Payment Amount + Service Fee. The service fee includes commission fee and any currency conversion fee when paying non-US dollar merchants. An insufficient balance will result in payment failure.
Usage Issues
Does Infini have a mobile app?
Subscriptions for Services like OpenAI, Claude, X, etc.
Deposit and Refund
Deposit processing time
When users deposit funds into their Infini accounts, the funds will be credited after being sent to the blockchain.
In some cases, delays due to blockchain latency may occur, but the funds typically will be credited automatically within 1-2 hours.
Please ensure that you are depositing USDT/USDC from our supported networks, and not making deposits on unsupported networks or depositing assets other than USDT/USDC. Incorrect deposits may result in permanent loss of funds. If you have deposited on the wrong network or sent the wrong asset, please contact Infini customer service and provide your account email address, the deposit network, and the complete deposit hash.
Payment failure or transaction refund credit time
When a merchant processes a refund to Infini, it usually takes 5 to 21 business days. During this period, the settlement process for the refund needs to be completed, and once completed, the refund will be directly credited to your Infini account balance.
When you use the Infini Card for payment and encounter a payment failure while your account has been charged, the merchant will automatically issue a refund, and you will receive the refund. The refund credit time typically ranges from 5 to 21 business days.
After the refund is credited, it will be reflected in your billing details.
Infini Earn
What is the source of yields for Infini Earn?
After depositing assets into Infini, the assets will start to accumulate yields after 24 hours, and the earnings will be distributed at 00:00 (UTC 0) the next day.
How does Infini Earn store users' assets in earning protocols while allowing them to use those assets for spending?
Infini will establish a consumption reserve based on the total amount of funds deposited by the user and the user's spending ratio. This reserve will be used for user expenses and will automatically rebalance in real-time to adjust the fund ratios, allowing users to enjoy returns on their funds without affecting their spending.
About the Security of Infini
Real-Time Fund Visibility: Infini's yield strategy is executed through smart contracts that have undergone multiple audits and can be directly tracked on the blockchain.
Strict Partner Selection Process: We have a compliance-driven review process, carefully selecting and partnering only with reputable entities that open-source and manage over $1 billion in funds to maintain our high standards of security and trust. We will also be launching CeDeFi strategies executed within centralized exchanges, primarily on Binance.
Team and Compliance: Infini operates with a real-name team and is in the process of applying for compliance licenses in various jurisdictions worldwide.
Asset Risk Control: Any suspicious or high-risk fund withdrawals are subject to multiple layers of internal and external review to prevent asset theft.
Financial Audits and Disclosure: We are collaborating with leading auditors in the industry and aim to publish financial audit reports with high frequency in the future to ensure financial transparency.
Is Infini a custodial model?
Yes, Infini is currently a custodial model. We are developing a non-custodial product and will transition to a non-custodial platform in the future.
Will there be more earning options for Infini Earn?
Infini Earn will introduce more modes and investment portfolios with varying risk preferences in the future, providing users with a diverse range of earning products.
Others
About Infini Card Discounts and Business Collaboration
Infini currently does not offer discount codes. However, you can obtain discounts on card activation fees through the following methods:
Follow our Twitter and community announcements to participate in specific promotions and receive discounts according to the event rules.
Accounts registered via invitations from others can enjoy a certain percentage discount on card activation fees.
If you would like to collaborate with Infini, please fill out this form, and our BD staff will contact you shortly.
Apply for multiple cards within a single Infini account
Card usage
You can view the specific uses of different Infini cards at the link below
Billing address
Infini Card cannot modify the billing address, users can enter their alternative address during payment.
Withdrawals from Infini
Withdrawals from Infini do not incur any fees, only a gas fee is required. The daily limit for quick withdrawals is $5,000, and funds are credited in real-time. For amounts exceeding $5,000, it is considered a large withdrawal, and the Infini system will need to perform an automatic rebalance, which will be credited within 24 hours.
Card activation time
When activating the Infini Card, a card activation fee needs to be deposited from the blockchain. Once the activation fee is credited, the card will be automatically activated. In some cases, the Global Card may require 3-7 business days for review.
Verification Code
If you are unable to receive the verification code sent by Infini, please ensure that the email address you entered is correct and check your spam folder for emails from Infini. You can also mark Infini's emails as not spam.
Unable to access the Infini official website or encountering errors
Under certain unstable network conditions, the Infini website may show errors, fail to open, or display a blank page. In such cases, please try switching networks. If you are using a VPN service, try disabling it, or clear your browser cache and try again.
About the Infini Co-branded Card
The Infini Co-branded Card is a collaborative project launched by Infini and its partners, offering a specially customized card design. By registering for an Infini account through a referral link provided by the partner, users can apply for an Infini Card with a special card design. Users who do not register using the special card design referral link will not be eligible for the customized card design. Users can obtain a referral link by completing certain tasks within Infini's partner communities.
Please note that users who have activated the customized card design cannot revert to the default card design unless they delete the card and apply for a new one.
The bill status is Pending after payment
Any Visa/Mastercard requires a settlement process with the bank after a payment is made. This is a common and normal procedure that typically takes 3-5 business days, during which the status of the bill is 'Pending.' Transactions that need a refund will also enter the refund process after the settlement is completed.
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